Return & Refund Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of the delivery date.
• Item is unused and in the same condition as received.
• Item is in its original packaging with all accessories and tags included.
• You have the order confirmation email or proof of purchase.

The following items are NOT eligible for return:

• Items marked as final sale or non-returnable at time of purchase.
• Opened personal care or hygiene products.
• Damaged items due to misuse, negligence, or normal wear and tear.
• Digital products or downloadable content.

2. How to Initiate a Return

Starting a return is simple. Follow these steps:

1. Email us at support@druvx.store with your order number and reason for return.
2. Our team will review your request and respond within 1–2 business days with return instructions.
3. Pack the item securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the item, we will process your refund or exchange.

3. Refund Process

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method.

• Credit/debit card refunds may take an additional 3–5 business days to appear on your statement.
• Original shipping fees are non-refundable unless the return is due to our error.
• If your refund is denied, we will provide a clear explanation via email.

4. Exchanges

We are happy to exchange items for a different size, color, or variant if the item is in stock. To request an exchange, contact us at support@druvx.store with your order number and the item you'd like instead.

If the replacement item has a different price, you will be charged or refunded the difference accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include your order number and clear photos of the damage. We will arrange a free replacement or full refund — no return shipping required in these cases.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item sent by us.

We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item without tracking.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days of our approval email, please:

• Check your bank account again.
• Contact your credit card company — processing times may vary.
• Contact your bank — there may be a processing delay.
• If you've done all of the above and still haven't received your refund, email us at support@druvx.store.