Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number.

2. Shipping Rates & Delivery Times

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, carrier delays, or customs processing.

3. Shipping Destinations

We currently ship to the following destinations:

• United States — all 50 states including Hawaii and Alaska.
• International — select countries worldwide. Available destinations are shown at checkout.

Some remote areas or P.O. boxes may have limited shipping options or extended delivery times.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package in real time. Please allow up to 48 hours for tracking information to update after your shipment confirmation email.

If you have not received a tracking email within 5 business days of placing your order, please contact us at support@druvx.store.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country's government. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.

We are not responsible for delays caused by customs processing. Please check your country's import regulations before placing an order.

6. Lost, Stolen or Damaged Packages

Druvx Store is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your package is damaged upon arrival, please contact us within 7 days of delivery with your order number and photos of the damage.

We will work with you to find the best resolution, which may include a replacement or refund depending on the situation.

7. Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. If you notice an error, contact us immediately at support@druvx.store. We can only modify the address before the order is processed and shipped.

Druvx Store is not responsible for orders delivered to an incorrect address provided by the customer.